Our People-Friendly support team is a world class group of IT professionals who understand customer service.
END USERS LOVE OUR SUPPORT TEAM
With the help of our service coordinators, the support team operates like a well-oiled machine churning through support requests with fast response times and great communication. We work hard to follow up with busy end users and see support requests through to resolution. Our team is trained to look at the bigger picture to solve problems and not just symptoms.
With our fixed monthly fee, customers enjoy unlimited access to the support team during business hours. For after-hours emergencies, we operate an on-call system in the evenings and on the weekends to provide constant coverage for urgent support requests.