One Cloud Solution for Voice, Meetings, Collaboration, Call Center and More

Unified Communications for Business

Work From Anywhere, On Any Device with UCaaS

xConnect UC offers comprehensive UCaaS (Unified Communications as a Service) functionality by combining a feature-rich UC client and fully integrated mobile app. Unified Communications gives companies access to the collaboration tools they need to stay connected from anywhere in the world using devices that keep them productive on the go.

Communication & Collaboration Made Simple

By integrating all of the communications and collaboration tools users rely on every day, xConnect UC eliminates the chaos and inefficiency of switching between devices, apps, and screens. This removes frustration and simplifies the day-to-day tasks and processes companies rely on to run successful, competitive businesses.

FEATURES

The UCaaS Features and Functionality Businesses Need

xConnect UC gives users instant access to key collaboration tools including calling, chat, voicemail, video meetings, screen sharing and contacts — all from a single platform, easily accessible from anywhere, and on virtually any device.

Unified Interface

Users can make and take calls and instant messages with others one-to-one, and one-to-many across their entire organization. There’s no need to jump between programs and screens; employees can communicate how they want, where they want.

Call History

Users have the ability to see all of their activity for calls over the previous 90 days. There are multiple filter options to help users quickly sort and manage their activity.

Video Meetings with Screen Sharing

xConnect UC users can start and conduct full video meetings; one-to-one, and one-to-many, with guests inside or outside of their company. Additionally, while video conferencing, users and guests can share screens to collaborate, whether it’s on one screen, multiple screens, several browser windows, or just specific applications.

Advanced Call Distribution

Managers can use Contact Center’s drag-and-drop queues to quickly assign personnel as needed to address spikes in volume, reducing call time and increasing effectiveness.

Call Recording

Call tagging, recording, and reporting are key abilities for optimal operations. Easy search and selection of call records in the recording system greatly reduces the administrative lift required to audit pre-recorded calls.

Voicemail

With xConnect UC, users can view and manage voicemails from their contacts on a single screen, and can view message transcriptions (with transcription service) rather than having to listen to each message to determine its priority.

Enterprise Contacts

Users have access to all of their enterprise contacts automatically. They can see users’ presence and start calls, meetings, or chats with the click of a button. Users also have the ability to add, edit, or delete contacts.

Fully Integrated Mobile App

Easily reach busy employees anytime through one business number that will automatically ring their mobile app. Having calls directed right to an employee’s smartphone through a business number enhances privacy for the employee and professionalism for the business.

Outbound Call Control

Contact Center’s sophisticated dialing software can automate contact based on information stored in a CRM, and even distinguish between voice and answering machine.

Highly Configurable, Extensible Design

xConnect offers integration with many of the platforms and solutions your business uses every day, including Salesforce, Microsoft Office, Chrome, & Safari, as well as a configurable API, which allows for integration with virtually any third-party system or software.

Save Money and Get Enterprise Class Features

Our xConnect UCaaS solution starts as low as $25 per month! We can save you as much as 50% off your Comcast or Verizon phone bill.

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