With Our 24/7/365 Monitoring, We're More Than Just A Help Desk
Threats and downtime aren’t restricted to your hours of operation — they occur without the courtesy of a warning and can cause a ton of damage. We understand that bugs, glitches and other technical errors occur at any moment, which is why our 24/7 help desk monitoring is truly 24/7. It doesn’t matter when threats occur, our proactive system logs incidents after hours to help locate gaps in your security. Call our experts to quickly resolve your tech issues and prevent extended downtime.
We're Standing By To Help
At PC Dynamix, we specialize in providing our client partners with a rapid resolution to any computing related problems they may experience. The PC Dynamix Help Desk solutions delivers professional and timely support services guaranteed to have your business back up and running as quickly as possible. Our cost-effective Help Desk solutions can allow your organization to benefit from the some of the most highly qualified and certified technical staff in the industry. And all without having to worry about the recruitment, training and fulfillment issues involved in providing the quality support your company needs. PC Dynamix team of professional IT support technicians have the expertise and experience that can provide your business with the type of comprehensive support that empowers your staff to focus on your business, not your IT.
Helpdesk Partner Benefits
- Knowledgeable, certified, US-based in-house staff
- Remote troubleshooting and access capabilities
- Multi-technology support
- Complete trouble ticket tracking and reporting solution
- Web-based incident reporting and status tools for end users
- On-site escalation support available
Knowledgeable, certified, locally-based in-house staff
Web-based ticketing and status tools for end users
Our Support doesn't end there
Server & Network Management
The availability of your server, network, and connected devices are vital to your business success. Our plans minimize downtime to make sure productivity is at its highest and you can provide the best experience for your clients.
Remote & Onsite Support
All our OpenCare plans include unlimited remote support, where we can share your PC over the internet. If a problem requires on-site attention, we’ll dispatch one of our People-Friendly technicians to resolve it as quickly as possible.