Voice over IP phone systems are becoming more and more prevalent in the workplace. The advanced user options and lower prices are pushing business owners to step back and take a look at how their phone systems operate. Recently, we have even been asked to pit our xConnect system against other, similar VOIP systems to see if further savings can be reached.
Since the question I get asked most frequently is, “How much can this really save us?”, I thought I’d write up a post with a couple examples of recent client wins that we’ve had.
First: xConnect vs. the cable company
A client of ours has had phone service from the cable company for some time now. They have 9 total employees, 1 conference phone, and 5 lines of service. They also have 1 dedicated fax line. Their bill with the cable company looks like this:
|Equipment Fee||$12.95 per mo.|
|Primary Voice Line||$39.95 per mo.|
|Additional Voice Line(s)||$287.55 per mo.|
|Additional Line – Fax/Data||$24.95 per mo.|
|Subtotal||$365.40 per mo.|
|Other Charges & Credits||$10.33 per mo.|
|Taxes, Surcharges, & Fees||$37.44 per mo.|
|Total||$413.17 per mo.|
I asked our client how the service has been. He said that it has been adequate with a few interruptions every now and then. He also said the phone adapter in the network closet needs to be reset about once per month. He said it was no big deal, but they would come in on a Monday morning and have no phone service. It wouldn’t be until a client contacted them via email or cell phone until they figured out the adapter needed a reset.
So I asked if he would like a quote to see if we can save him some money and improve service. We quoted a xConnect system with 5 incoming lines of service that come with a Polycom VVX 300 series phone, 5 addition Polycom VVX 300 series phones for the remaining employees and conference room, a fax line, and unlimited incoming and outgoing minutes.
The total monthly charges for xConnect came out to $220 per month. That’s a savings of $193.17 per month or $2,318.03 per year. It also means no one has to reset the adapter in the closet once per month and PC Dynamix service monitoring is included to ensure smooth communication at all times.
Once I showed him the quote, I then showed him that even if we added advanced features like our Communications Client (a Windows based call center allowing you to use any internet enabled PC to make voice calls, video calls, and send instant messages) and a softphone (being able to make and receive calls on your mobile device) for everyone in the office and still save over $50 per month, he was hooked.
Second: xConnect vs. another VOIP system
Our second example was for a startup business that was moving into new office space. They had been collecting quotes from various large VOIP providers such as Broadview, Vonage, and RingCentral. When I met with the business owner, she explained her needs. They were to have 14 total employees and she was thinking of having 4 to 6 lines of service. As opposed to a traditional fax line, she was looking for an eFax solution that integrated with the phone system and could email faxes to the recipient.
I asked if she was willing to share any of the other quotes with me. At that point, she decided it was best not to share the information she had.
We quoted a xConnect system that included phones for the specifications we had and the total monthly price came out to $290. She then told me the best quote she had received was for $350 per month from one of our larger competitors. That’s a savings of $60 per month or $720 per year!
When I setup a demo and showed her the Communication Client, she was so blown away by what was possible. She decided to add the Communications Client for everyone in the office and ended up with a total monthly bill of $360.
If you’d like to hear more about our xConnect system or you’d like to schedule a demo, please contact us at firstname.lastname@example.org or 978-548-6007.