Allworx Products & Solutions

ALLWORX-AUTH-PARTNER11Allworx — Effortless Communication

Innovation, quality, reliability, value, customer focus — these are the concepts that Allworx lives with every day.

The Allworx family of VoIP products are designed to maximize how your business can communicate, while allowing you to manage your business by minimizing the resources required for administration and management.

Connect_InteractnewAllworx’s communications systems enable your staff members to be more available to other staff, management and customers, enabling decisions to be made more quickly and impacting your bottom line. High call volumes — to sales, order entry and/or customer service — need special handling to maintain customer satisfaction. Allworx addresses all of your issues, makes the latest advances in communications available to you, and achieves business benefits for your organization.

Allworx Connect Systems

Introducing the Allworx Connect Series

VoIP communication platform for the future

Business Phone Systems

The new Allworx Connect systems take the battle-tested reliability Allworx to a new level of performance. The Connect family comes in five models that can easily scale to meet your business needs. So whether you have a few employees in a single location or hundreds of employees across multiple locations, Allworx Connect packs in enterprise-grade business phone features in an affordable package.

Key Features

  • Faster processing power
  • Compact design
  • Improved mobile connectivity
  • Enhanced Codec support
  • Native Gigabit Ethernet interfaces
  • Better system security

Allworx IP Phones

What do you want from a phone…a traditional phone with lots of programmable buttons or a small, powerful tool to drive effortless communications? Flexible design options with up to 96 programmable keys, full speakerphone, large easy to read display, fixed easy-to-read feature keys? Portability between home, office and remote sites? All Allworx phones offer all these features and can be installed either locally or remotely with any broadband data connection. Whatever you need, there is an Allworx phone to fit your need and budget.

Allworx family of IP Phone Products

User Features:

  • Customizable Features
  • High-Fidelity Voice
  • Powerful Conferencing
  • Connect Anywhere
  • Built to Last

Already have an Allworx system and need support? Trying to implement a new Allworx feature and need help? Our Allworx trained support staff is standing by. 

Software Features

Advanced Multi-Site Software

Unrivaled in scope and simplicity, this exciting capability takes the inherent advantages of a distributed environment and embeds a completely seamless call processing experience. With Advanced Multi-Site there is true unification across all sites. For the user who has offices at more than one site, you can now use your phones no differently than if the offices were at the same site.

Advanced Multisite Box

Key Features

  • Global call routes include handsets at other sites
  • Global directory across all sites
  • Monitor handsets from other sites via BLF
  • Additional Auto Attendant flexibility
  • Unified voicemail system across all sites
  • Real-time monitoring with automatic failover
  • Sold as an option
    • One time license fee for Primary site and each Branch site
    • Unlimited number of users
    • Server software 7.1 is required

Automatic Call Distribution Software

Allworx Automatic Call Distribution is a robust system, allowing you to distribute queued calls in linear priority, round robin, longest idle and ring all styles — a different style for each and every call center need! With Automatic Call Distribution, you can instantly manage all the important configurations of each call queue within your system while also tracking an array of beneficial queue statistics on the performance of both individual agents and each individual queue.

Automatic Call Distribution supports up to 10 queues with 16 calls per queue and 32 calls across all queues at any time (when using an Allworx 24x) or 10 queues with 8 calls per queue and 16 calls across all queues at any time (when using an Allworx 6x).

Call Distribution Box

Key Features

  • Visual indicators show the status of the queue line through variations in the color and blinking of Programmable Function Keys
  • Record custom greetings for each queue
  • Each queue can be assigned a descriptive name to appear whenever drop down menus are available or on your phone display when the phone is ringing
  • Programmable Function Keys can be set so that specific keys light up to represent specific call queues
  • Each phone can be set to respond to queue conditions differently, including different ring cadences, ringing after a user-specified number of callers enter the queue or after callers have exceeded a user-specified time period
  • Calls can be directed to managers or co-workers if the wait time becomes too long, or too many calls are in queue at any given time
  • Track detailed statistics on the performance of individual agents as well as on each call queue within the system
  • Sold as an option
    • One time license fee
    • Unlimited number of users
    • Server software 7.1 is required

Call Assistant Software

Finally…a cost-effective answering position and personal call management tool designed specifically for small and medium businesses. Allworx Call Assistant is a PC-based answering position and personal call management tool that brings the power of enterprise features directly to small businesses.

Call Assistant _Software Box _Lo

Key Features

  • Centralized call management
  • Easy-to-use graphical user interface
  • Status for every line and handset on system
  • “Drag-and-drop” capability for transferring calls
  • Record user’s calls and save as a WAV file
  • Easy access to standard call functions
  • Seamless integration with any Allworx phone
  • Quick and easy installation
  • Support for both VoIP and traditional Central Office (CO) phone lines
  • Favorites Tab— ability to choose which extensions to display
  • TAPI support (bundled with Call Assistant)
  • Sold as an option
    • One time license fee
    • Unlimited number of users
  • NEW Release 2.4 — Features
    • Hot Desk — user real time tracking
    • ACD agent real time display
    • User Presence
    • Dial pad display disable feature

Conference Center Software

When you’re not able to be there in person, the Allworx Conference Center software allows you to confidently host conference calls with remote colleagues, internal employees, customers and business partners.

Take control of your communications with a fully featured conference center that allows real-time scheduling and managing of conference calls with both internal and remote participants directly from your desktop.

Conference Center _Software Box _Lo

Enjoy a fully featured professional conferencing system with comprehensive administrative and user controlled security, scheduling and moderation on a centralized easy-to-use web portal.

Key Features

  • Full administrative view of users and conferences
  • Set up conference calls 24/7
  • Secure conferencing option — ID and Password protection
  • Centralized scheduling and moderation of calls
  • Easy-to-use graphical user interface
  • Seamless integration with Allworx systems and phones
  • Quick and easy installation
  • Ability to create recurring conference calls
  • Sold as an option
    • One time license fee

Dual Language Software

Your business doesn’t stop at the border — now Allworx will actively help boost your international or multicultural corporate presence.

Dual Language Box

Key Features

  • Companies with customers calling in multiple languages can now choose the option of providing voice prompts in two of the three offered languages
  • The system can be configured based on employees’ preferred languages
  • Two voice prompt languages can be chosen from the following options: English, Castilian Spanish, and French Canadian
  • Sold as an option
    • One time license fee
    • Unlimited number of users

Allworx Interact

Interact box

Allworx Interact™ applications bring effortless communication to your desktop.  Interact offers control over your Allworx phone in an intuitive manner that improves personal productivity and efficiency.  Interact is designed to leverage the simplicity of the PC-based user interface with the power of the Allworx handset, resulting in tangible benefits to Allworx customers.

Interact 1 1 Screen Pop

Allworx Interact  takes up minimal screen space but provides maximum information about each call as it arrives, and provides the ability to answer or ignore the call via the application interface.

Allworx Interact Pro adds the aspect of control to the application in a series of dockable windows.  Users control presence management, current and parked calls, contacts and call history.  The ability to see the presence and handset status of other Allworx users prior to placing calls makes connecting with co-workers easier than ever before. Third party applications can be integrated to provide additional information about each call.  A powerful search capability enables entries in the Allworx directory and the user’s contact list to be quickly found by name, number or date and utilized for error free, rapid dialing.  Microsoft Outlook contacts are also incorporated into the Interact Pro database, allowing easy search and one click dialing.

Multiple Interact Pro windows, each with multiple choices for density, can be positioned anywhere on the screen and can be moved and resized as required.  For important calls, a record feature uses a single click to store a call anywhere the user designates.

Interact 1 1 Main

Allworx Interact applications are supported with Release 7.5 software and higher.  Interact Pro requires an individual license for activation.

Allworx Reach

Reach Box

Allworx Reach™ combines effortless communication with complete mobility for iOS and Android devices.  Allworx Reach brings the rich functionality of your Allworx phone to your smartphone, providing a robust level of features, functionality and integration as part of the Allworx family of IP-based PBXs.  An Allworx-created solution designed exclusively to work on Allworx systems, Reach integrates seamlessly with new or existing Allworx products and requires no additional Allworx hardware.  Both Wi-Fi and cellular data networks are utilized for Allworx Reach access, so users are connected anywhere there is a signal — from across the room or across the globe.

Reach Android Smartphone

Large, visually oriented windows are utilized to manage calls, contacts, call history and voicemail in the Allworx Reach user interface.  The user can simultaneously make, receive and manage multiple calls.  The contacts and call history lists are useful to simplify dialing calls, reducing dialing errors and speeding time to connect.  Voicemail is also accessible from Allworx Reach, enabling quick review and processing of individual messages.

Allworx Reach is supported with Release 7.5 software and higher.  It is a free download, available from iTunes for iOS devices and from the Google Play Store for Android devices.  A device license on your server is required in order to register the Reach application on each device.  One device license is provided at no charge, additional device licenses are available from any Authorized Allworx Partner, who can then provision them on your Allworx server.

If you are an Allworx end-user customer and want more information on how Allworx Reach can improve your productivity, please contact your authorized Allworx partner to learn how to upgrade your existing system – or to purchase a new Allworx system. If you need help locating an authorized partner, please contact Allworx directly at 1-866-ALLWORX.

Technical support is provided by Allworx only to its authorized partners, so to avoid frustration, please contact your partner, or contact us so we can put you in contact with an authorized partner nearby your office.  Once your device license is configured you can manage the actual download and setup without any further assistance.

Reach iOS Tablet

Allworx View

View Box

Allworx View™ is a detailed data management application that gives you the information you need to make intelligent decisions for your business.  Allworx View provides real-time and historical call data for Allworx phone systems.  Allworx View ACD expands the capabilities of View to add information about Automatic Call Distribution (ACD) queue status and agent performance.  The comprehensive information delivered by these applications can help:

  • Manage and optimize telecom costs – understand resource usage, support resource allocation initiatives to increase efficiency
  • Increase system security – collect information required to isolate harassing calls and other security threats
  • Encourage responsible telephone usage – identify calling patterns including commonly called numbers and times to monitor employee performance. Measure improvement with reporting.
  • Improve customer satisfaction – identify peak calling times and understand call flow to adjust queues, routes and agent availability to better fit business requirements
  • Increase revenue – use reports to support client or tenant billing
  • Support planning – document resource utilization and demand to support regular planning as well as planning for special projects
Phone And Screen

Both View and View ACD deliver information via real-time configurable dashboards and on-demand or scheduled reports.  In a multi-site configuration, data is consolidated across all networked servers.  View delivers call-oriented data.  View ACD includes everything in View and adds real-time ACD queue and agent information for agents and supervisors.

The View and View ACD dashboards consist of multiple applet windows which can display a variety of data elements for calls, queues and agents.  Dashboards and widgets are available to any browser-enabled device, desktop or mobile. Real-time threshold alarms can be defined by the user to identify current conformance to established targets.  Any performance metric that meets the defined threshold is highlighted on the dashboard for easy spotting.  With the configurable alarms in View ACD, supervisors and agents recognize and react to high call volume situations, minimize abandoned calls, and eliminate customer frustration.

Reports can be generated with selectable information, for configurable time periods, and filtered by any item within the report.  Once generated, each report can be saved for personal use, shared with others or exported in a variety of formats.

Allworx View™ Features and Benefits

Allworx View provides continual collection and logging of all call detail records – incoming, outgoing, and internal. In addition, Allworx View provides the global collection of call detail records when each interconnected Allworx server is enabled within the application.

View CDR

Allworx View:

  • Identifies who is using the Allworx phone system and how
  • Provides live dashboards and consolidated reports of all calls across all servers
  • Tracks an individual user’s calls across multiple Allworx servers
  • Manages extensive call search resources and enables drill-down capability for detailed analysis  and cost control
  • Offers many predefined reports; easily create custom reports to identify calling patterns
  • Enables the sharing of customized reports with all other users
  • Schedules automatic report generation and provides on-demand reporting; offers email report delivery for historical recordkeeping
  • Exports report information and raw call data into PDF, Excel, or CSV formats for import into other accounting or billing systems

Allworx View™ ACD Features and Benefits

Allworx View ACD provides additional features beyond historical call detail records. Allworx ACD can provide full support for monitoring queues and agents from single or multiple locations using the same dashboard, or different dashboards.

In an Allworx Multi-site environment, you can blend sites with View and View ACD to meet your specific needs and budgets. All sites benefit from consolidated call data reporting, and those sites with ACD have the added View ACD features.

View ACD

Allworx View ACD:

  • Displays a scrollable Message/Marquee header along with three customizable sections for agent, queue, or active call statistics
  • Displays “at-a- glance” status of queues, lines, and agents on multiple devices
  • Displays as many widgets as needed in each section, enables scrolling, and adjusts to match the display device
  • Assists with queue and agent performance improvement using calling activity reports
  • Presents vivid display alarms, if queues or agents exceed defined limits
  • Delivers queue and agent alarms via email or SMS to allow rapid response to overflow situations
  • Enables supervisors and agents to view only relevant data for maximum effectiveness
  • Tracks and reports performance metrics for queues, agents, and agent groups
  • Defines role-based permissions to separate user access from administrator settings

From a single site or a network of interconnected Allworx servers, real-time monitoring with unlimited displays, along with comprehensive, customizable and cost-effective system detail will change the way you view your Allworx system – and bring clarity to the telecommunication challenges of today.

Allworx PowerFlex Switches

PowerFlex – Smart, Scalable, Reliable

Business-ready today, long-term ruggedness for tomorrow

The Allworx family of PowerFlex managed switches enables reliable and secure business operations through a range of innovative features. Intelligently engineered to be the perfect complement to the Allworx family of IP PBX products, they provide a robust and reliable infrastructure for even the most critical requirements.

Powerflex Family

With built-in reliability, PowerFlex features a simplified installation process that takes the guesswork out of complex installations. Allworx customers will realize long-term satisfaction and low total cost of ownership.

PowerFlex optimizes your network bandwidth and automatically prioritizes Allworx voice traffic. The result is effortless delivery of all your data information — and your satisfaction is guaranteed.

Complete Family of Allworx Products

PowerFlex is a member of the Allworx family of products that deliver advanced functionality based on SIP-based IP PBX platforms.

Software-based features designed to improve your business and your employees’ productivity include unified communications, automatic call distribution, multi-site management, SIP mobile phone client, PC-based attendant console, conferencing, automated back-up and restore, PC-based call management and dual language support.

Allworx systems offer effortless communication, with ease of configuration, installation and management. Allworx’s values are based on high standards that maintain consistent quality and reliability with low total cost of ownership.

Simple and Scalable

PowerFlex™ Switches provide 8, 24, or 48 ports and can be easily interconnected in any combination.